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Popular Questions

General Questions

What is the Delivery Time?
Generally, we deliver our products within 2-3 working days. However, in case of high demand, it might take 5-6 days maximum.
When will My Order be Dispatched?
Once the order is confirmed, it will be sent to our store for packaging and making the product(s) ready for dispatch the next day. Then it is dispatched from our store to the delivery company immediately.
What is the Payment Method for Customers Outside UAE?

Online payment is only applicable for customers outside UAE.

Discounts and Coupon Codes

We offer discounts, coupons and codes during festivals and special occasions on specific items. However, be informed that discount codes are not applicable on discounted products, and more than one coupon code cannot be combined.

About your Product Expiry Date

For this, you will have to follow the labelling of the package(s) for manufacture and expiry dates.

How Can I Get More Information?
You can contact us via email at [email protected] or WhatsApp at 0508924896 for more information.
I Received a Wrong and Damaged Product/item, How Can I Return?

In such case, you must contact us via email at [email protected] or directly through our WhatsApp number 0508924896 and after that, we will proceed with the return process. The refund is processed to the account from which you made the payments or your bank account after deducting bank fees.

Cancellation Policy In addition to our return policy, we also have a cancellation policy. You have the legal right to cancel your order; if your order has not been processed on time. You can cancel your order by logging into your account. If your order has been processed and handed over for dispatch, your order falls under the returns policy stated under. Please see the cancellation rights section in our terms and conditions.
Is my personal Information Secure?
All information is highly secured and not accessible to anyone. Read our privacy policy
Is There a Minimum Order?
No, there is no minimum order policy.
Can I Select Delivery Day and Time?

You can choose the delivery date and time by mentioning the date and time in the notes section while making the order. But, it is subject to change according to the delivery routes.

What are the Payment Options?

We provide COD and online payment methods. We also offer bank transfers by contacting our official number.

What are the Delivery Charges?
It is 30 Dhs for all cities in UAE except remote areas (e.g. Gharbia, Waqan, Khem)  will be charged 45-50 Dhs.
What is your Return and Exchange Policy?

Return is acceptable for products only if there is a manufacturing defect, or the items have expired. You must return the product(s) within 7 days after delivery with a copy of the original receipt.

Sale items purchased online cannot be returned or exchanged.
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