In such case, you must contact us via email at [email protected] or directly through our WhatsApp number 0508924896 and after that, we will proceed with the return process. The refund is processed to the account from which you made the payments or your bank account after deducting bank fees.
In addition to our return policy, we also have a cancellation policy. You have the legal right to cancel your order; if your order has not been processed on time. You can cancel your order by logging into your account. If your order has been processed and handed over for dispatch, your order falls under the returns policy stated under. Please see the cancellation rights section in our terms and conditions.